Reference

Terms & Conditions That Protect Your Account

When you open an account at koihoki, you're entering a relationship governed by clear, straightforward rules.

Account protection built inTransparent withdrawal rulesData handled with care
Browse Lobby Read FAQ
koihoki Terms & Conditions That Protect Your Account
GET IN TOUCH

How to Contact Us About These Terms

If you have questions about our Terms & Conditions, or you want to report a concern, our support team is ready to help.

Live Chat Open our chat widget from inside your account or the lobby. Monday to Sunday, 08:00–22:00 (Jakarta time). We aim to respond within two minutes during peak hours.
Email Support Send your question to [email protected]. Include your account email, the issue, and any relevant screenshots. We reply within 24 hours on weekdays, 48 hours on weekends.
In-Account Help Go to Settings > Account > Terms & Policies inside the lobby. You'll find a help button linked to our FAQs and a request form for policy clarification or account changes.
YOUR DATA & SECURITY

How We Protect Your Information

Your account information and deposit history are held securely on koihoki servers. We use encryption to protect payment details when you submit them via DANA, OVO, GoPay or QRIS.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use industry-standard TLS encryption. Payment details are never stored in plain text on our systems.

Withdrawal Verification

Every withdrawal request is checked manually before processing. We confirm the account holder's identity and verify the destination payment method matches your account details.

Data Retention

We keep account data, transaction history and support records for seven years to comply with local financial regulations. After that period, data is securely deleted.

Account Access Rights

You can request a full copy of your account data, deposit and withdrawal history, and any notes from support interactions. Submit a data request via Settings > Privacy inside the account.

Correction & Deletion

If your account information is incorrect, email [email protected] with your account details and the correction needed. We'll update your data within three business days.

Cookies & Tracking

koihoki uses cookies to remember your login, language preference and betting history. You can manage cookie settings in your browser. Disabling cookies may affect account access and gameplay.

Terms & Conditions: Your Top Questions Answered

We've gathered the questions we hear most often from koihoki players in Indonesia about account rules, deposits, withdrawals and data privacy. Each answer covers the specific detail you need. If your question isn't here, our support team is available via live chat, email or your in-account help centre.

Breaking a term may result in account restrictions, suspension or closure. Minor breaches—like using an outdated payment method repeatedly—usually trigger a warning first. Serious violations like providing false identity information or attempting fraud lead to immediate account closure and funds confiscation where local law permits.

Yes. You can close your account anytime by going to Settings > Account > Close Account inside the lobby. We'll process the closure within 24 hours. Any balance in your account will be paid out to your registered payment method (DANA, OVO, GoPay or QRIS) unless you request a bank transfer instead.

The core terms apply equally whether you deposit via DANA, OVO, GoPay or QRIS. However, each payment provider has its own terms that also apply to your transaction. We handle all deposits and withdrawals the same way—verified and encrypted. Processing time may vary slightly by provider, but we aim for under one minute for deposits.

Bonuses are governed by the specific terms posted on the promotion page at the time you claim them. Gameplay rules vary by game type and are shown inside each game before you start. Some games have house rules or betting limits. Read these carefully before depositing, as accepting a bonus means you agree to its terms in full.

We can update these terms, but we'll email you at least 14 days before any material change takes effect. You'll also see a notice inside your account. If you don't agree with the change, you can close your account before the new terms apply. Continuing to play after the date means you've accepted the updated terms.

We retain your account data, deposit and withdrawal history for seven years after your account closes. This covers tax obligations and fraud prevention. After seven years, data is permanently deleted from our systems. You can request a copy of your data anytime by contacting [email protected].

Contact our support team immediately via live chat or email [email protected]. Include details of the suspicious activity—unusual withdrawals, logins from unknown devices, or unrecognized transactions. We'll investigate within 24 hours and freeze your account if needed while we verify what happened with you directly.

Related Pages

koihoki Indonesia About Us koihoki Login koihoki Casino Register